In today’s digital world we all expect our technology to just work and when critical alerts are missed the result can be devastating in terms of loss of time and financial resources.
Running audio, video and content sharing tools from different manufacturers, content and media can create a significant workload for onsite staff. Managing uptime and maintaining a consistent remote monitoring system for our clients provides them a lifeline and reduces time for troubleshooting and support calls from weeks or months to just minutes, hours, or days.
A few best practices that we follow for remote monitoring include:
Detailed and meaningful alarm descriptions.
Notifications when an alert clears so that you know there is no longer an issue and does not require continued wasting time and resources.
Notifications that can be escalated to ensure there is someone to respond.
It’s time to move away from the break-fix model and confidently plan for your team to operate and function at their best.